Frequently Asked Questions
Will I have to pay customs charges?
No. Orders delivered within the UK are not subject to customs charges. We handle all import duties so you never pay anything extra upon delivery.
What if my order is not what I expected?
We want you to shop with complete confidence. We offer a 30-day free returns guarantee on all orders. If you are not entirely satisfied, you can return your item at any time and we will issue a full refund.
How can I contact Alora London customer care?
You can reach us by email at info@alora-london.com or use the live chat in the bottom right corner of the page. We respond on working days between 9:00am and 5:00pm.
Where can I find information about returns and exchanges?
Full details are available on our Returns & Exchanges Policy page. The process is simple, straightforward and hassle-free.
FREE DELIVERY
Free standard delivery across the UK with Royal Mail.
SECURE PAYMENTS
Pay safely using multiple trusted payment methods including Visa, Mastercard.
30-DAY RETURNS POLICY
Not completely satisfied? Return or exchange your order within 30 days, hassle-free.