RETURN POLICY

Can I return my order?

Yes, this is possible. If you are not satisfied with the products you have ordered, you have the option to return them within 30 days of receipt. For a return to be accepted, the order must meet all of the following conditions:

1 - The order still contains all necessary parts and components, and the packaging has arrived in exactly the same condition as the product.

2 - The product has been handled normally. Damage caused by careless handling is not covered by the return policy.

3 - Products for which hygiene is important must be properly cleaned before starting the return process.

4 - Any defect in the product must have been identified immediately after receipt.

5 - We reserve the right to charge the customer for the return shipping costs.

6 - Returns are processed within 7 working days. If all conditions are met, the return will be officially approved within this period.

We reserve the right to refuse returned products if we suspect that they have been used or damaged by the customer.

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HOW DO I RETURN MY ORDER?

If your order meets the conditions above, follow these steps to start the return process:

1 - Email: Send an email to info@anne-atelier.com with the subject line "Return Request".

2 - Information: Make sure your email includes: your order number, reason for the return, a photo of the product in the event of damage, the customer's first and last name, and the customer's address.

3 - Wait: We will contact you and provide the correct return address. Do not send the product back to the sender — always wait for us to provide the return address.

4 - Shipping: The customer is responsible for the cost of returning the product to our central warehouse in Asia.

NEVER SEND A RETURN TO THE SENDER — ALWAYS WAIT FOR US TO PROVIDE THE RETURN ADDRESS.

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A. CANCELLATION TERMS — RIGHT OF CANCELLATION

Consumers have the right to cancel the contract under the following conditions, provided that the consumer is a natural person entering into a transaction for purposes that are predominantly unrelated to their commercial or professional activities.

Cancellation period

CANCELLATION PERIOD: 14 DAYS

starting from the day on which the customer or a third party designated by the customer receives the final products.

As we operate with a fully automated system, orders are processed immediately after they are placed. For this reason, it is not possible to stop the shipping process before delivery. A refund cannot be issued after the products have been received without the products being returned.

To exercise your right of cancellation, you must inform Anne Atelier by means of a clear statement (for example, by email) of your decision to cancel this contract. The cancellation is completed once we have received the returned products. The cost of returning the products is paid by the buyer.

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Orders in transit

As our products are shipped from Asia, delivery times may be longer, and we have no control over them. If the products are already in transit, the order cannot be cancelled. Please wait until you receive the products and then return them. You may notify us of your cancellation in advance.

To ensure the fastest possible processing of your return, we ask you to send us proof of shipment as soon as the product has been returned.

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Consequences of cancellation

What we refund

• All payments received

• Excluding additional delivery charges

• Refund within a maximum of 14 days

• Using the same payment method that was used for the original payment

What we DO NOT refund

• Return shipping costs

• Additional delivery costs (if the customer selected a more expensive delivery option)

• Damage caused by improper handling

The refund will be processed after the products have been received and inspected.

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IMPORTANT

ALL RETURNS MUST BE SENT AT THE CUSTOMER'S EXPENSE TO OUR CENTRAL WAREHOUSE IN ASIA.